FAQ

Contact us as soon as possible. If the order hasn’t been dispatched we can usually amend or cancel it. Once dispatched, standard returns apply.

Yes. We use industry-standard encrypted payment gateways and never store full card details on our servers.

Check card details, billing address and funds. Contact your bank if the issue persists, or try another payment method.

Prices include UK VAT where applicable. Any customs or import fees apply only to international orders (currently limited); UK customers will not incur extra charges beyond delivery.

Yes—contact our trade team with requirements and quantities. We offer bulk discounts for qualifying orders and can provide bespoke sourcing.

Update addresses at checkout before placing the order. For existing orders, contact us immediately—changes are possible before dispatch.

We deliver across the UK. For remote or restricted postcodes, delivery options and costs may vary—enter your postcode at checkout for precise pricing.

Standard orders typically arrive within 2–5 working days. Next‑day items arrive the following working day if ordered before the stated cut‑off. Delivery times depend on stock and courier schedules.

Trees and fragile items are packaged with protective materials, secure pot padding and stabilisation to minimise movement. Accessories are boxed and cushioned.

Take photos immediately of the packaging and item, then contact customer services within 48 hours. We will arrange a replacement, refund or repair after assessment.

Standard tracked delivery, next‑day delivery on many items, and timed or specialist courier services for large or fragile trees. Available options display at checkout.

Most deliveries occur Monday–Friday. Some next‑day services may operate Saturday in specific areas—check product listing and checkout options.

Yes. Most deliveries are insured up to the value shown in our terms. We recommend signing for valuable or large items.

Live plants are perishable; we accept returns or replacements for items that arrive damaged, dead on arrival, or not as described—report within 48 hours. Non‑plant items follow our standard 14‑day returns policy (unused and in original condition).

Check surface compost daily in warm weather; water when the top layer dries. Water thoroughly until it drains from the pot holes. Avoid overwatering and standing water.

Feed with a balanced bonsai fertiliser during active growth (spring–summer). Reduce or stop feeding in autumn/winter for temperate outdoor species when they enter dormancy.

Prune regularly to maintain shape using clean, sharp tools. Wiring is specialist—wire with care and avoid cutting into bark; remove or adjust wiring before it begins to bite. Attend a workshop for hands‑on guidance.

Provide winter protection: mulch, reduce watering, avoid late pruning and consider wind/sun shelter depending on species. Some hardy species remain outdoors with minimal protection.

Indoor bonsai prefer bright, filtered light. Use grow lights if natural light is insufficient. Outdoor species require full to partial sun depending on species—check the product page.

Repot every 2–5 years depending on vigour and root development. Use a free‑draining, specialist bonsai substrate, prune roots as required and refresh nutrients.

Inspect regularly for aphids, scale, mites and fungal issues. Maintain good airflow, remove infected foliage and treat early with recommended horticultural products.

Most outdoor bonsai need seasonal variation to thrive. Only a few species tolerate prolonged indoor conditions—check species guidance before moving plants permanently indoors.

Kits include a healthy starter tree, matched pot, peat‑free substrate, basic tools (pruning shears, labelled wiring) and a step‑by‑step care guide. Check product pages for exact contents.

We label beginner‑friendly kits and design them with simplified schedules and extra guidance to help new growers succeed.

Many of our pots are reclaimed or sustainably sourced. We use peat‑free substrates across most kits and list eco credentials on product pages.

Selected premium and gift items include optional gift packaging and presentation. Choose the gift option at checkout where available.

Yes. We run workshops and online tutorials. Occasionally we offer kit + workshop bundles—see the events or product pages for availability.

Some premium or speciality trees ship pre‑wired and shaped. Product descriptions clearly note if wiring’s included or if the tree is display‑ready, with styling details provided.

Yes. We sell replacement pots, soils, tools, wiring and accessories separately—browse the accessories collection.

Some premium or speciality trees ship pre‑wired and shaped. Product descriptions state if wiring’s included or the tree is display‑ready.

Yes. We take commissions for custom training, styling or sourcing rare cultivars. Contact our team with your brief and budget for a consultation.

Apply via our contact page with business details, location and expected volumes. We’ll review and offer trade pricing where appropriate.

Follow species care: light, water, feeding, seasonal changes, pruning and repotting. Use our guides and contact aftercare for advice.

We focus on UK delivery. For specialist or trade international shipping enquiries, contact us for feasibility and phytosanitary advice.

Yes. We supply corporate gifts, branded packaging and bulk orders for events. Contact our trade team for quotes and lead times.

Yes — we offer tailored corporate sessions and team workshops. Contact our events team with group size and requirements for a quote.

Contact customer services with photos and order details. We’ll assess and offer repair, replacement or refund in line with our policies.

We welcome feedback via the contact us page. Suggestions help shape future products, kits and workshops.